Your computers' USB drivers might be out of date. IMPORTANT: If you chose to Delete the driver software for this device in step 6 above, you will need to reinstall the manufacturer driver too: Please make sure you have the correct driver installed from your hardware manufacturers website here Your computer should then attempt to reinstall the drivers, and once this has finished, the device will show up in Sound, Video & Game Controllers again. Unplug your device, and after 10 seconds, reconnect your device.If prompted in the next window, tick the box that states Delete the driver software for this device then click OK Right-click on the device you're using, and click Uninstall.Expand Sound, Video & Game Controllers, by clicking the +.Search for, and then right-click on Comp uter.Just to make sure your device drivers are being uninstalled and reinstalled correctly, follow this process: Reinstalling USB device (Serato hardware) driver To learn how to change this, follow the steps in our Check the default audio playback device article. If this happens, Serato software will not be able to access your hardware's soundcard and therefore will not connect. When you connect your hardware to your Windows computer, your operating system may secure your hardware as the default soundcard for playback and recording in Windows. Not all USB cables are created equal and some provide higher connection quality. Try connecting your controller using a different USB port and using a different USB cable. Visit your hardware manufacturers website for information, and if you need to install a driver make sure you restart your computer to ensure all updates are refreshed. Please make sure you have the correct driver installed from your hardware manufacturers website here It's good to restart after any kind of driver or software installation to make sure everything is working correctly.Ĭheck you have the correct drivers installedĪ lot of controllers need drivers to be installed before it will connect with a Windows computer. Having a hard time getting your controller to connect using Windows? Follow the troubleshooting steps below to get up and running.Ī classic troubleshooting step, but you would be surprised at the amount of people that bypass this one! Restarting your computer refreshes a lot of driver issues and refreshes the OS.
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